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COVID-19 Update

Posted on Wednesday, April 29, 2020.

A Message from the Director of the Northern Kentucky Region


To our clients:

We are experiencing unprecedented times. Most of us have never been part of a pandemic like COVID-19. We want you to know that we are here for help, guidance and support. Monitoring the developments and the impact will be our priority in the coming weeks, and we ask that you reach out with any questions or concerns.


Our new parent company, Heartland Bank, is financially strong and well-positioned to provide support through this crisis and beyond. The Heartland BancCorp Board of Directors and the senior staff of Heartland Bank are both diligently working to confidently and strategically plan for the future.


With the challenges ahead for all of us, I hope that you are comforted by your banking relationship, and I thank you for your continued support.


Pam Goetting

Director, Northern Kentucky Region 

 

Branch Information

For the safety of our customers, our employees and our community, all our branches are currently closed to normal lobby traffic. We are still here to assist you by utilizing our drive-through lanes. If you feel that you need to see a banker in person, please contact us at the main number for the branch you wish to visit, and we will arrange assistance.

 

  • We are directing our Ft. Thomas branch customers to our Union and Ft. Mitchell branches with operating drive-through lanes.
  • LOAN CLOSINGS ARE PROCEEDING AS SCHEDULED and we have implemented enhanced sanitization procedures at all sites. We hope you and your loved ones remain healthy through this difficult time.

To contact your local branch:


  • Ft. Mitchell, KY | 859-341-2265
  • Union, KY | 859-384-0600

 

ATMs and Digital Banking Options

Find our ATM locations here. We encourage the utilization of our Online Banking and Mobile App features that are accessible from the comfort and safety of your home:



Fraud identification/prevention tips relating to the CORONAVIRUS (COVID-19) Pandemic

Scammers do not take a break, even during a pandemic. In fact, this is their time to work their magic. We want you to be safe, and as the effects of this virus will more than likely be felt for months, fraudsters are hard at work right now attempting to take advantage of the situation and those vulnerable to their attacks.

As Victory Community Bank is committed to protecting our clients, we feel that education is the best way to stay ahead of these threats. To be on top of the possible and probable fraud, the Federal Trade Commission (FTC - a consumer protection agency) has released information related to potential coronavirus scams on their website. We would like to share several of these with you:


  • Don’t respond to texts, emails or calls about checks from the government. The latest information regarding economic impact payments from the IRS can be found on their website. Click here for up-to-date information.

  • Hang up on robocalls. Scammers are using illegal robocalls to pitch everything from low-priced health insurance to work-at-home schemes.

  • Watch for emails claiming to be from the CDC or WHO. Use sites like coronavirus.gov and usa.gov/coronavirus to get the latest information. And, don’t click on links from sources you don’t know!

  • Do your homework when it comes to donations. Never donate in cash, by gift card, or by wiring money.

  • Ignore online offers for vaccinations and home test kits. There are no products proven to treat or prevent COVID-19 at this time.

  • The FTC and FDA have jointly issued warning letters to seven sellers of unapproved and misbranded products, claiming they can treat or prevent the Coronavirus. The companies’ products include teas, essential oils, and colloidal silver.

  • The FTC says the companies have no evidence to back up their claims — as required by law. The FDA says there are no approved vaccines, drugs or investigational products currently available to treat or prevent the virus. Read more about the warning letters.

If you come across any suspicious claims, report them to the FTC at ftc.gov/complaint.

To contact Victory Community Bank about suspicious account activity, please click here.